Third Party Therapy Podcast: AI Unleashed — Transforming Third Party Risk

In this episode of Third Party Therapy, host Mike Day sits down with Natalie Druckmann, Vice President, Head of EMEA, at Certa, to unpack one of the biggest shifts in third-party risk management: the rise of AI-powered TPRM. Drawing from years as both a practitioner and a technology leader, Natalie traces the evolution from spreadsheets to “modular” platforms to the new frontier — AI agents that analyze documents, interpret regulation, streamline due diligence, and remove operational bottlenecks. But her core message is clear: AI isn’t here to replace TPRM teams. It’s here to rescue them from data overload, elevate their impact, and unlock a future where risk teams spend less time firefighting and more time advising the business.

Together, Mike and Natalie explore cross-industry maturity differences, the real obstacles to tech adoption, and what it takes to move TPRM from compliance policing to strategic partnership. Natalie shares candid lessons learned: why implementations fail, why “start with process” still matters, and why the future of TPRM is managing by exception — not managing everything manually. The conversation lights up with practical examples, from AI-generated DORA workflows to onboarding times dropping from 42 days to 11... and aiming for five.

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