In this episode of Third Party Therapy, host Mike Day sits down with Natalie Druckmann, Vice President, Head of EMEA, at Certa, to unpack one of the biggest shifts in third-party risk management: the rise of AI-powered TPRM. Drawing from years as both a practitioner and a technology leader, Natalie traces the evolution from spreadsheets to “modular” platforms to the new frontier — AI agents that analyze documents, interpret regulation, streamline due diligence, and remove operational bottlenecks. But her core message is clear: AI isn’t here to replace TPRM teams. It’s here to rescue them from data overload, elevate their impact, and unlock a future where risk teams spend less time firefighting and more time advising the business.
Together, Mike and Natalie explore cross-industry maturity differences, the real obstacles to tech adoption, and what it takes to move TPRM from compliance policing to strategic partnership. Natalie shares candid lessons learned: why implementations fail, why “start with process” still matters, and why the future of TPRM is managing by exception — not managing everything manually. The conversation lights up with practical examples, from AI-generated DORA workflows to onboarding times dropping from 42 days to 11... and aiming for five.
