The Challenge:
A lengthy onboarding process, complicated by multiple departments and stakeholders, created difficulties in efficiently managing supplier approvals, particularly in the rapidly changing retail grocery sector.
Solution:
Implementing Certa's supplier onboarding solution at Instacart enabled collaboration, customization, and ease of use, for all stakeholders involved in the process.
Results:
Efficient onboarding, robust compliance, and risk management have transformed Instacart's vendor relationships, benefiting both internal operations and external partnerships.
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“Teams have really gotten on board,” explained Kristen. “It’s clear when you go through the process and see how streamlined it is that it’s a real value add — business requesters have all really enjoyed the process. They greatly benefit from the guided workflow that we've created — we've really taken the question out of the process.” - Kristen E., Director of Strategic Procurement.
